“During the past accounting period, we have been particularly successful in achieving our objectives to create an inspiring atmosphere with respect to the digital transformation, learning and helping customers through the use of modern and efficient approaches. The growth in revenues is driven by our motivated and enthusiastic professionals. By working together and helping each other, we establish an environment that also creates value for our clients,” says Taneli Mustonen, Managing Director of BDO Finland.
The number of professionals at BDO Finland increased by 16.7%, to 216 people, during the accounting period. In addition to the steady growth in the number of permanent personnel, we provided trainee positions to about 30 experts in the early stages of their careers during the accounting period.
We serve our clients throughout Finland. After the end of the accounting period, we opened a new regional office in Vaasa, which is our 15th office in Finland.
Everything we do starts from the desire to help
The key principles of our operations are the independence of our audits, other services and professionals, the high quality of our expert services and exceptional customer service.
“During the past accounting period, we have also increasingly developed our operations from the perspective of creating meaning. Our key objective is to help each other in our daily work. By helping each other, we also help our clients in the best possible manner. In our workplace community, we also want to help each other achieve our work-related goals and dreams,” Taneli Mustonen adds.
This is in line with the purpose statement of the international BDO network: People helping people achieve their dreams. This purpose drives not only our experts in Finland but also the network’s 88,000 professionals in 167 countries.
We regularly request feedback from our clients. According to customer satisfaction surveys, 90% of our clients are very satisfied or satisfied with our services. Our Net Promoter Score is 58.*
Strong global growth continued
The revenues of the international BDO network also grew during the past accounting period. The total combined fee income of the international BDO network was €8.5 billion. This represents year on year growth of 10.1%.
The global number of BDO professionals increased by 10% and now amounts to 88,120 people. BDO is represented in 167 countries and territories, serving customers from 1,809 offices worldwide.
* BDO customer satisfaction survey 11/2019.